PAYMENT TERMS:

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a. Total Reservation Amount.

The Guest agrees to pay the Total Reservation Amount reflected in the applicable reservation, booking confirmation, invoice, or other reservation documentation. The Total Reservation Amount may include the lodging rate, applicable government-imposed taxes and assessments, cleaning fee, payment-processing fee, pet fees, additional Guest charges, approved add-ons, and any other charges disclosed and applicable to the reservation.

Unless an alternative payment arrangement has been approved by the Property Manager, the Total Reservation Amount is due at the time the reservation is made.

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b. Transient Occupancy Tax & Other Applicable Taxes.

Lodging reservations at The Heart of Julian are subject to the San Diego County Transient Occupancy Tax (“TOT”) and any other governmental tax or assessment legally applicable to the reservation. Applicable taxes will be calculated based upon the taxable charges and tax requirements applicable to the reservation.

For reservations made through an Online Travel Agency (“OTA”), the applicable platform may calculate, collect, and remit certain lodging taxes directly to the appropriate governmental authority. Where The Heart of Julian (“THOJ”) is responsible for collecting an applicable tax, the tax will be included in the Guest’s reservation charges and remitted as required.

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Government-imposed taxes and assessments are separate from the lodging rate and are not hosting fees charged or retained by THOJ, the Property Owner, or the Property Manager.

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c. Cleaning Fee.

A cleaning fee is charged in addition to the lodging rate and will be disclosed as part of the reservation charges prior to booking. The cleaning fee covers the standard cleaning, sanitizing, and preparation of the Property associated with normal Guest occupancy and turnover.

The standard cleaning fee does not cover excessive or extraordinary cleaning, excessive trash, unauthorized smoking or vaping, damage, pet-related cleaning beyond ordinary use, or other conditions requiring cleaning, remediation, repair, or restoration beyond normal turnover. Additional charges may apply for such conditions as provided elsewhere in this Agreement

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d. Direct Booking Payments – Hostaway & Stripe.

Reservations made directly with The Heart of Julian (“THOJ”) are administered through THOJ’s designated booking platform, Hostaway, with Stripe serving as THOJ’s designated payment processor.

Payments made in connection with a direct reservation are processed through Stripe in accordance with the reservation terms and this Agreement.

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e. Online Travel Agency Payments – Airbnb, Booking.com & Other OTA-Collected Payments.

Reservations made through an Online Travel Agency (“OTA”), including Airbnb, Booking.com, or another third-party booking platform that collects and processes the Guest’s lodging payment, are subject to the payment collection, processing, tax collection, refund, and disbursement procedures applicable to that platform.

Where an OTA collects and controls the Guest’s lodging payment, payment and any applicable refund will be administered through that platform in accordance with its applicable procedures and the terms governing the reservation.

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Any traveler, service, booking, platform, or similar fee charged and collected directly by an OTA is established and administered by that platform and is not a fee charged or retained by THOJ, the Property Owner, or the Property Manager.

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f. Vrbo Reservations – Payments Processed by THOJ.

Although a reservation may originate through Vrbo, lodging payments for THOJ’s Vrbo reservations are processed by THOJ through its designated payment processor, Stripe, rather than collected and processed by Vrbo.

Accordingly, amounts charged by THOJ in connection with a Vrbo reservation, including the lodging amount and other applicable reservation charges processed by THOJ, are administered through THOJ’s designated payment-processing system and remain subject to the applicable Payment Terms, Cancellation & Refund Policy, and Reservation Date Changes & Rescheduling provisions of this Agreement, except where otherwise required by applicable law or mandatory Vrbo terms.

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Any traveler service fee or other amount charged and collected directly by Vrbo is separately administered by Vrbo and is not collected or retained by THOJ, the Property Owner, or the Property Manager. Any refund of an amount collected directly by Vrbo is subject to Vrbo’s applicable procedures.

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g. THOJ – No Hosting Fees.

THOJ does not charge a hosting fee for reservations made directly through THOJ. Guests booking directly are responsible for the lodging rate and applicable taxes, cleaning fees, payment-processing fees, pet fees, approved add-ons, additional Guest charges, and any other charges disclosed and applicable to the reservation.

Online Travel Agencies may charge Guests their own traveler, service, booking, platform, or similar fees. Such fees are established, collected, and administered by the applicable OTA and are not charged or retained by THOJ, the Property Owner, or the Property Manager.

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h. Credit & Debit Card Processing Fee.
Payments processed directly by THOJ by credit or debit card are subject to a 3% payment-processing fee, when disclosed as part of the reservation transaction.

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Payment-processing fees are non-refundable once incurred, except during an applicable statutory penalty-free cancellation period or where reimbursement of such fees is otherwise required by applicable law, as further provided in the Cancellation & Refund Policy of this Agreement.

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Where an OTA independently collects and processes the Guest’s lodging payment, any payment-processing, traveler, service, booking, or other platform fee imposed by that OTA is governed by the applicable platform’s terms.

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i. Alternative Payment Arrangements.

The Property Manager may, at its discretion, approve an alternative payment schedule or other payment arrangement for a particular reservation. The availability of an alternative payment arrangement is not guaranteed and does not constitute a generally available payment-plan program.

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Any approved alternative payment arrangement must be documented through the messaging system associated with the reservation, booking confirmation, invoice, or other written reservation documentation.

Unless expressly stated otherwise, an alternative payment arrangement does not modify the Cancellation & Refund Policy, Reservation Date Changes & Rescheduling provisions, applicable rates, or any other provision of this Agreement.

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j. Outstanding Balances.

Any outstanding reservation balance, additional lodging charge, rate adjustment, approved add-on, pet fee, additional Guest charge, or other amount due in connection with the reservation must be paid in full prior to check-in, unless a different payment deadline has been expressly approved by the Property Manager and documented through the applicable reservation system or reservation messaging system.

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Failure to timely pay an amount required to confirm or maintain a reservation may affect the reservation, subject to the terms of the applicable booking platform and applicable law.

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k. Additional Charges & Guest-Requested Add-Ons.

Services, accommodations, or Guest-requested add-ons requested or approved after the original reservation is made may result in additional charges.

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Depending upon the reservation, these may include, but are not limited to, approved early check-in, late check-out, additional Guests, pets, lodging upgrades, or other optional services or accommodations requested by the Guest.

Applicable charges will be communicated through the reservation system, booking platform, invoice, or reservation messaging system and will become part of the amount due for the reservation when accepted or otherwise incurred in accordance with this Agreement.

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l. Payment Authorization.

By submitting payment information in connection with a reservation, the Guest authorizes the applicable booking platform or THOJ’s designated payment processor to process amounts properly due and disclosed in connection with the reservation, subject to the terms of this Agreement and the applicable payment-processing or booking-platform terms.

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m. Relationship to Cancellation, Refund & Reservation-Change Terms.

Payment of the Total Reservation Amount does not alter or supersede the Cancellation & Refund Policy or the Reservation Date Changes & Rescheduling provisions of this Agreement.

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Any refund, credit, rate adjustment, additional amount due, or other financial adjustment resulting from a cancellation or approved reservation change will be determined in accordance with the applicable provisions of this Agreement and, where applicable, the procedures of the booking platform through which the reservation was made.